Frequent questions

Clear! We love to reward our clients with discounts and special promotions. Regularly we offer exclusive offers in a variety of products and services.

We recommend you be attentive to our social networks, informative newsletters and website so as not to miss any opportunity to save. Do not hesitate to take advantage of these promotions to get the best prices in our products!

We offer various payment options so you can choose the one that best suits your needs. We currently accept credit and debit card payments, bank transfer, PayPal and other electronic methods of safe payment. Our goal is to provide you with the greatest comfort and safety in your transactions. If you have any questions about the available payment options, do not hesitate to contact us. We are here to help you!

Yeah! In collaboration with Cetelem, we offer financing options so you can acquire our products in a comfortable and accessible manner.

With Cetelem, you can opt for installments payments that fit your financial needs, allowing you to enjoy your purchases without compromising your budget. If you are interested in obtaining more information about our financing options, do not hesitate to contact us or consult the details here.

We are here to help you find the best solution for your payment needs.

To give you total transparency in your purchases, we inform you that the prices we show on our website include applicable taxes. However, there are additional shipping rates depending on the delivery destination and the size or weight of the product. These rates will be calculated and showed during the purchase process, before you confirm your order, so that you have a clear understanding of the total costs. If you have any specific questions about taxes or shipping fees, do not hesitate to contact us. We are here to help you.

Of course! We make international shipments so you can enjoy our products wherever you are. We strive to offer a fast and reliable shipping service to customers around the world. During the purchase process, you can select your destination country and see the available shipping options, together with the associated costs. If you have any questions about our international shipping services, do not hesitate to contact us. We are here to help you receive your products safely and timely, no matter where you are.

Our goal is to ensure that you receive your order quickly and efficiently. Delivery times may vary according to your location and selected shipping options. For national orders on the peninsula, the delivery time is usually approximately 24 hours. For Portugal, the deadline is 24 to 48 hours. For the Canary Islands and Balearic Islands, as well as for international shipments, delivery time can be 6 to 7 days. From France onwards, the minimum delivery time is 48 hours from the moment the package leaves our warehouse. It is important to keep in mind that these are estimated deadlines and may vary due to factors such as exact location, climatic conditions and any transport restriction. If you have specific questions about the delivery time of your order, do not hesitate to contact us. We are here to help you receive your order in the fastest and most convenient way possible.

Shipping costs can vary according to the location of the destination, the size and weight of the package, as well as the selected shipping option. To provide a precise price of shipping costs, we recommend that you add the desired products to your shopping cart on our website and then enter your shipping address during the payment process. At that time, you can see the specific shipping costs for your order. If you have an additional question about shipping costs or need help to determine them, do not hesitate to contact us. We are here to help you calculate shipping costs and find the best option for you.

Yes, we offer shipping monitoring so you can track your package at all times! Once your order has been processed and sent from our warehouse, you will receive a monitoring number by email. This number will allow you to track your package through our online monitoring system or through the corresponding messaging service. In this way, you can monitor the progress of your shipment and have a more precise estimate of when it will reach its destination. If you have any questions about monitoring your shipment or need help to track your package, do not hesitate to contact us. We are here to give you all the assistance you need.

If your order comes damaged or incomplete, we understand how frustrating it can be and we are here to help you solve it immediately. Please complete our contact form on our website providing specific details about the problem, including the order number, a detailed description of damages or missing elements, and any other relevant information. Our customer service will review your application and contact you as soon as possible to solve the problem and make sure you are completely satisfied with your purchase. Your satisfaction is our top priority and we will do everything possible to solve any problem you can have with your order. Thanks for your patience and understanding. We are here to help you in everything you need.

Our return policy is designed to guarantee your complete satisfaction with your purchase. If for some reason you are not satisfied with a product that you have acquired, we accept returns within a certain period after delivery, subject to certain conditions. Here are the key points of our return policy:

Return period: We accept returns within 14 days after the delivery of the product.

Product status: The product must be in its original state, without using and in its original packaging. The products must be returned in the same conditions in which they were received.

Return process: To start a return, complete our online return form on our website. Once we receive your application, we will provide additional instructions on how to proceed with the return.

Refund: Once we receive and verify the status of the returned product, we will process your reimbursement within a reasonable time. The refund will be made through the same payment method you used to make the purchase.

Shipping expenses: Original shipping costs are not reimbursable, unless the return is the result of our error, such as a defective product or an error in shipment.

Products not eligible for return: Some products, such as those that are personalized or perishable, may not be eligible for return. We recommend reviewing the details of the specific return policy for each product before making your purchase.

Our priority is to guarantee your satisfaction as a client, so we are here to help you in each step of the return process. If you have any specific questions about our return policy or need help to return a product, do not hesitate to contact our customer service. We are here to help you solve any problem you can have.

Exactly, according to current legislation, you have 14 calendar days to return a product without justification, from the day you receive the order. This is the regulations established in many countries to protect the rights of consumers in online purchases.

No, we do not charge any position for the process of return in itself. However, it is important to keep in mind that the original shipping costs that you paid when making the purchase are not reimbursable, unless the return is the result of our error, such as a defective product or an error in the shipment. Therefore, you will be responsible for covering shipping costs to return the product to our facilities. We recommend reviewing our full return policy for more details on the terms and conditions related to the returns and associated costs. If you have an additional question about the return process or the costs involved, do not hesitate to contact our customer service.

Yes, we offer a guarantee on our products to guarantee your satisfaction and confidence in our offers. Our warranty is designed to cover any manufacturing defects or product-related issues that may arise during the specified period.

For private clients, we offer a 3-year warranty, which means that if any problem arises with the product within three years of purchase, we will be here to help you fix it, either repairing or replacing the product as necessary.

For companies, we offer a 1-year warranty, which is still a reasonable period to ensure that the product works properly and meets your business expectations. If you experience any problem with one of our products within the warranty period, please contact us and we will be happy to help you resolve it as soon as possible.

We are committed to quality and customer satisfaction, and our warranty is proof of that.

To initiate the return process or submit a guarantee claim, we recommend you complete the corresponding form on our website. This form is designed to collect the necessary information to process your application quickly and efficiently. Here I summarize the steps you should follow:

Visit our website and look for the "Returns" or "Guarantee" section.

Complete the refund or guarantee claim form providing all the necessary details, such as the order number, the description of the problem or reason for the return, and any other relevant information.

Once the form is sent, our customer service will review your application and contact you as soon as possible to provide additional instructions on how to proceed.

Follow the instructions provided by our equipment to return the product or complete the guarantee claim process as necessary.

We are here to help you in each step of the process and make sure that your experience is as convenient as possible. If you have any additional questions or need assistance during the process of return or claim of guarantee, do not hesitate to contact us. We are here to help you in everything you need.

To contact our customer service if you have questions or problems, we offer you two main options:

Chat live on the web: You can use the live Chat available on our website to communicate directly with one of our customer service representatives in real time. This allows you to obtain quick responses and solve your concerns efficiently.

Contact form: You can also complete the contact form on our website to send your questions or problems. This form allows you to provide specific details about your consultation or situation, and our customer service team will contact you as soon as possible to help you.

These options are designed to give you different ways of communicating with us according to your preferences and needs. Whether through the live chat or contact form, our goal is to provide you with rapid and effective assistance to guarantee your satisfaction as a client. If you have an additional question about how to contact our customer service, do not hesitate to visit our website or consult directly. We are here to help you in everything you need.

Our customer service schedule is as follows:

• Monday to Thursday: from 08:00 to 17:30 (local time).
• Fridays: from 08:00 to 14:00 (local time).
• During the month of August: Monday to Friday, from 08:00 to 15:00 (local time).

During these schedules, our customer service will be available to help you with any question, consultation or problem you can have. If you need assistance outside these schedules, you can leave us a message through the Chat Live on our website or complete the contact form, and we will get in touch with you as soon as possible on the next business day. Our goal is to provide the best possible service within our established care schedule. If you have an additional question about our customer service schedule, do not hesitate to ask.

Yes, we offer technical support and assistance with equipment installation. If you need help with the installation of any equipment you have purchased, we can provide you with specialized technical assistance. This service is available upon acceptance of a prior quote, which will cover costs associated with technical assistance and installation.

To request this service, you can contact our customer service team and request a quote for technical support and installation. Once we have assessed your specific needs and requirements, we will provide you with a detailed quote including costs and service details.

Our technical support team is made up of trained and experienced professionals who can help you install equipment safely and efficiently. We are committed to providing you with the best service possible to ensure your equipment is installed correctly and operating optimally.

If you have any additional questions about our technical support service or need more information on how to request a quote for equipment installation, do not hesitate to contact us.