Shipping and delivery of products

Delivery of products:

Thomas Wellness Group can inform the customer, by email, of the departure date of our store stores and contact data of the transport company in charge of delivery.

If there is any incidence in the delivery, the company will adequately and immediately inform the client.

From the moment of the disposal of the goods and delivery to the client as agreed, the company will not be responsible for any damage that the merchandise could suffer.

At the time of delivery, the client or the receiver must exhibit an identification document to the carrier, verify the apparent state of the packages and sign and write down the apparent observations and reserves (for example, due to lack of packages, damage or manipulation in products or packaging). If the Albarán is in paper format, the client must request a copy to the carrier.

Any claim related to damage must be communicated in writing within a maximum period of 24 hours from the delivery date, to the customer service department by email: postventa@thomas.es

Society does not respond to delays outside its organization, causes of force majeure or possible work strikes.

Delivery modalities

The company offers “door to door” delivery through transport agency. The transfer to the place of use, unpacking, withdrawal and destruction of the packaging are customer responsibility. The assembly and placement will only be included if it appears in the approved budget.

The client may opt for his own shipping medium, renouncing the one offered by the company.

Shipping a Canary Islands, Ceuta, Melilla and Andorra

Information related to Dua and Customs:
Orders for the Canary Islands, Ceuta, Melilla and Andorra are subject to local customs procedures.

The DUA is the document used for customs formalities such as export, import or transit. It serves as the basis for the fiscal declaration and contains information about the merchandise, its origin, value and taxes. Its rate is applied by shipment.

Shipping expenses:
Shipments are free from 49.99 euros, except for the Canary Islands.

Shipping modalities available to Spain and Portugal:

Standard shipping with delivery inside the building:
The delivery will be on the ground floor or street level. Other locations must be validated by the commercial.
Any delivery inside the building must be requested in advance and is an additional cost if it was not previously hired.

Installation delivery:
We put at your disposal a team of operators to move, unreason, set up and read the acquired equipment. They can also withdraw and destroy the packaging.

This service has an additional variable cost, and requires photographs of the installation site, sent by the client to team@thomas.es indicating the offer number.

The client must confirm delivery date and time, and responsible person to receive the merchandise, at least 72 hours in advance. If delivery cannot be made, the company may claim storage expenses.

*This service is only available in Spain and Portugal. In international orders, society only commits transport to the indicated address if it has been hired.

Right of withdrawal and return of products

Exercise of the right of withdrawal

The client may give up the contract within 14 calendar days without the need for justification, except in custom -made products or with special colors.

The deadline begins since the client (or a third party other than the carrier) acquires the material possession of the goods.

To exercise the right of withdrawal, the client can:

• Send a letter to Thomas Wellness Group S.L., Cl. Lanzarote, 13. Bajo B. 28703 - San Sebastián de los Reyes (Madrid).
• Write to the mail postventa@thomas.es.

The withdrawal form model included as ANNEX I. of these conditions.

Consequences of withdrawal:
All payments made, excluding transport expenses, which will be assumed by the client will be returned.

The product must be returned in perfect condition, in its original packaging and with all documents and accessories. The deadline for returning it is 14 days since the withdrawal decision was communicated.

The refund will be made by the same means of payment used. The company can retain it until you receive and verify the products.

The customer can also cancel their purchase without any cost if the order has not yet been sent.

Defective products returns:
In case of defect, the client must contact the company via post -sales@