Scope of Application and Effective Date:

These General Sales Conditions are applicable as of November 20, 2023. Any contract with THOMAS WELLNESS GROUP S.L., hereinafter referred to as the "Company," for the supply of goods and services is subject to these conditions. The customer hereby accepts and submits to these general conditions, which they acknowledge having been made available to them at the time of offer confirmation. Any agreement between the parties that differs from or is not covered in this document will require the express written acceptance of the parties, explicitly indicating which of these conditions is not applicable.


This offer must be accepted in writing by the customer or their legal representative, and in its entirety. This implies a firm and irrevocable purchase offer for the customer.


The offer will apply the current list price at the time of the offer. Product prices do not include transportation and installation (specified separately and at the customer's expense). The transportation cost for each order varies based on dimensions, weight, and destination. Additional costs for delivery, such as customs duties (DUA) and handling of merchandise not at ground level, will be an additional charge for the customer. THOMAS WELLNESS GROUP S.L. reserves the right to change prices at any time to offset changes in labor costs, raw materials, transportation, production, or any currency exchange rates if there is a delay in delivery not attributable to the Company.

Terms and Payment Method:

The payment terms and method defined in the offer and accepted by the customer are essential to the contract. In the case of payment through financing, leasing, or renting, approval by the banking entity is essential for the budget in question to be considered accepted. All documentation related to the contract must be sent to THOMAS WELLNESS GROUP S.L. along with the corresponding receipt and deposit certificate, which the customer must sign upon receiving the material, obligating the banking entity to make the payment. In case of non-payment, applicable late payment interest and expenses incurred to recover outstanding amounts may be charged.

Order Variation or Cancellation:

The customer may request variations or total or partial cancellation of the order up to 20 working days before the scheduled delivery date of the product, except for custom-made or special-colored products. THOMAS WELLNESS GROUP S.L. reserves the right to accept or reject this request. If there is no written acceptance within the next 10 days from the order variation request, it will be considered a refusal by THOMAS WELLNESS GROUP S.L. to modify the order, maintaining the validity of the contract under the previously established conditions. For cancellation requests with less notice than this period, up to 20% of the total order amount may be invoiced as compensation for handling, manipulation, and materials used for the shipment.

Product Delivery:

Thomas Wellness Group may inform the customer, through email, of the departure date of the order from our warehouses and the contact details of the transport company that will make the delivery. In case of any incidents in the delivery of the products, the Company will inform the Customer appropriately and immediately. From the moment the goods are made available and delivered to the customer as agreed, the Company will not be liable for any damage that the merchandise may suffer. At the time of product delivery, the customer or the recipient must present identification to the carrier, check the apparent condition of the packages, and sign and note in the delivery note (in the format presented by the carrier) any apparent observations and reservations at that time (e.g., missing packages or apparent damage or manipulation of products or packaging). If the delivery note is in paper format, the customer must request a copy of the delivery note from the carrier. Any claims related to damage to the merchandise must be communicated in writing within a maximum period of 24 hours from the delivery date to the customer service department, through the email: [email protected]. Also, the Company is not responsible for delays that do not depend on its own organization and does not respond to force majeure or possible labor strikes.

Delivery Modalities:

The Company offers all its customers the possibility of delivering their order "door to door" through a transport agency. With this delivery modality, the transportation of products to the places intended for their use, as well as the unpacking, removal, and destruction of the packaging material, are the customer's responsibility. The assembly and placement of the material in the space intended for its use are not included, unless approved by the installation section, reflected in the budget itself. If desired, the customer can choose their own shipping method, waiving the shipping modality offered by the Company.

Shipping Methods Available for Spain and Portugal:

Standard Shipping with Delivery Inside the Building:

Ordinary shipments will be delivered on the ground floor, street door, or level 0; therefore, any other delivery location will be validated by the sales representative. Any delivery that needs to be made inside a building must be requested in advance, as it needs to be coordinated with the transport agency to have the necessary personnel and means available, incurring an additional cost if not previously contracted.

Delivery with Installation:

We provide a team of operatives (to be determined in each case) to transport, unpack, assemble, and handle all purchased equipment so that it is placed and ready for use in the location indicated by the customer. At the customer's request, this team will also be responsible for removing all packaging material and disposing of it accordingly. This service incurs an additional cost that will vary for each case. It is essential to provide photographs of the location where the delivery and installation will take place, which must be sent by the buyer to the Company. Before accepting the offer, consider the access to your installation (stairs, doors, vehicle access, prohibited carriage routes, difficult access routes to the location where the products will be installed, etc.), and this information must be communicated to the Company by email sent to your sales representative or to the email [email protected], indicating the offer number, in order to prevent any difficulties during delivery and avoid additional costs.

The customer must confirm with the Company the day and time of delivery, as well as the person responsible for receiving the merchandise, all in writing, with a minimum notice of 72 hours. In case the customer informs the Company of the impossibility of making the delivery and installation on the set day and time, the Company reserves the right to claim storage costs for the product until the final delivery.

*The delivery modality described in this section will be available only in Spain and Portugal. For international orders, the Company only commits to taking charge of the product delivery transport to the address indicated by the customer in the order, as long as it has been contracted with the Company.