Frequently Asked Questions

Yes! We love rewarding our customers with special discounts and promotions. We regularly offer exclusive deals on a variety of products and services.

We encourage you to keep an eye on our social media, newsletters and website so you don't miss out on any savings opportunities. Don't hesitate to take advantage of these promotions to get the best prices on our products!

We offer a variety of payment options so you can choose the one that best suits your needs. We currently accept credit and debit card payments, bank transfer, PayPal and other secure electronic payment methods. Our goal is to provide you with the greatest convenience and security in your transactions. If you have any questions about the available payment options, please feel free to contact us. We are here to hel

Yes! In collaboration with CETELEM, we offer financing options so you can purchase our products in a comfortable and affordable way.

With CETELEM, you can choose to pay in installments that suit your financial needs, allowing you to enjoy your purchases without compromising your budget. If you are interested in learning more about our financing options, please feel free to contact us or check out the details here .

We are here to help you find the best solution for your payment needs.

To provide you with complete transparency in your purchases, we inform you that the prices we display on our website include applicable taxes. However, there may be additional shipping fees depending on the delivery destination and the size or weight of the product. These fees will be calculated and displayed during the purchase process, before you confirm your order, so that you have a clear understanding of the total costs. If you have any specific questions about taxes or shipping fees, do not hesitate to contact us. We are here to help.

Of course! We ship internationally so you can enjoy our products wherever you are. We strive to provide fast and reliable shipping service to customers around the world. During the checkout process, you will be able to select your destination country and view available shipping options, along with associated costs. If you have any questions about our international shipping services, please feel free to contact us. We are here to help you receive your products safely and in a timely manner, no matter where you are.

Our goal is to ensure that you receive your order quickly and efficiently. Delivery times may vary depending on your location and the shipping options selected. For domestic orders on the peninsula, delivery time is usually approximately 24 hours. For Portugal, the time frame is 24 to 48 hours. For the Canary and Balearic Islands, as well as for international shipments, delivery time can be 6 to 7 days. From France onwards, the minimum delivery time is 48 hours from the moment the package leaves our warehouse. It is important to note that these are estimated times and may vary due to factors such as exact location, weather conditions and any transport restrictions. If you have specific questions about the delivery time of your order, please do not hesitate to contact us. We are here to help you receive your order as quickly and conveniently as possible.

Shipping costs may vary depending on the destination location, package size and weight, and the shipping option selected. To provide you with an accurate shipping cost quote, we recommend that you add your desired products to your shopping cart on our website and then enter your shipping address during checkout. At that point, you will be able to see the specific shipping costs for your order. If you have any additional questions about shipping costs or need help determining them, please feel free to contact us. We are here to help you calculate shipping costs and find the best option for you.

Yes, we offer shipment tracking so you can track your package at all times! Once your order has been processed and shipped from our warehouse, you will receive a tracking number via email. This number will allow you to track your package through our online tracking system or through the appropriate courier service. This way, you will be able to monitor the progress of your shipment and have a more accurate estimate of when it will arrive at its destination. If you have any questions about tracking your shipment or need help tracking your package, please do not hesitate to contact us. We are here to provide you with all the assistance you need.

If your order arrives damaged or incomplete, we understand how frustrating it can be and we are here to help you resolve it right away. Please fill out our contact form on our website providing specific details about the issue, including your order number, a detailed description of the damage or missing items, and any other relevant information. Our customer service team will review your request and get back to you as soon as possible to resolve the issue and ensure that you are completely satisfied with your purchase. Your satisfaction is our top priority and we will do our best to resolve any issues you may have with your order. Thank you for your patience and understanding. We are here to help you with anything you need.

Our return policy is designed to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied with a product you have purchased, we accept returns within a certain period after delivery, subject to certain conditions. Here are the key points of our return policy:

Return Period: We accept returns within 14 days after the product is delivered.

Product Condition: The product must be in its original condition, unused and in its original packaging. Products must be returned in the same condition in which they were received.

Return Process: To initiate a return, please complete our online return form on our website. Once we receive your request, we will provide you with additional instructions on how to proceed with the return.

Refund: Once we receive and verify the status of the returned product, we will process your refund within a reasonable time frame. The refund will be made through the same payment method you used to make the purchase.

Shipping costs: Original shipping costs are non-refundable unless the return is a result of our error, such as a defective product or shipping error.

Products not eligible for return: Some products, such as those that are personalized or perishable, may not be eligible for return. We recommend that you review the details of the specific return policy for each product before making your purchase.

Our priority is to ensure your satisfaction as a customer, so we are here to help you every step of the way through the return process. If you have any specific questions about our return policy or need help returning a product, please feel free to contact our customer service team. We are here to help you resolve any issues you may have.

Exactly, according to current legislation, you have 14 calendar days to return a product without having to justify it, starting from the day you receive the order. This is the regulation established in many countries to protect the rights of consumers when shopping online.

No, we do not charge any fees for the return process itself. However, it is important to note that the original shipping costs you paid at the time of purchase are non-refundable unless the return is a result of our error, such as a defective product or shipping error. Therefore, you will be responsible for covering the shipping costs to return the product to our facility. We encourage you to review our full return policy for more details on the terms and conditions related to returns and associated costs. If you have any additional questions about the return process or the costs involved, please feel free to contact our customer service team.

Yes, we offer a warranty on our products to ensure your satisfaction and confidence in our offerings. Our warranty is designed to cover any manufacturing defects or product-related issues that may arise during the specified period. For individual customers, we offer a 3-year warranty, meaning that if any issues arise with the product within three years of purchase, we will be here to help you sort it out, either by repairing or replacing the product as needed. For businesses, we offer a 1-year warranty, which is still a reasonable period to ensure that the product works properly and meets your business expectations. If you experience any issues with one of our products within the warranty period, please contact us and we will be happy to help you resolve it as soon as possible. We are committed to quality and customer satisfaction, and our warranty is proof of that.

To start the return process or file a warranty claim, we recommend that you complete the appropriate form on our website. This form is designed to collect the information necessary to process your request quickly and efficiently. Here is a summary of the steps you need to follow:

Visit our website and look for the "Returns" or "Warranty" section.

Complete the return or warranty claim form providing all necessary details such as order number, description of the problem or reason for return, and any other relevant information.

Once the form is submitted, our customer service team will review your request and contact you as soon as possible to provide further instructions on how to proceed.

Please follow the instructions provided by our team to return the product or complete the warranty claim process as required.

We are here to help you every step of the way and make sure your experience is as convenient as possible. If you have any additional questions or need assistance during the return or warranty claim process, please feel free to contact us. We are here to help you with anything you need.

To contact our customer service if you have questions or problems, we offer you two main options:

Live Chat on the Web: You can use the live chat available on our website to communicate directly with one of our customer service representatives in real-time. This allows you to get quick answers and resolve your concerns efficiently.

Contact Form: You can also fill out the contact form on our website to submit your questions or issues. This form allows you to provide specific details about your query or situation, and our customer service team will get back to you as soon as possible to assist you.

These options are designed to give you different ways to communicate with us based on your preferences and needs. Whether through live chat or contact form, our goal is to provide you with fast and effective assistance to ensure your satisfaction as a customer. If you have any additional questions about how to contact our customer service, please feel free to visit our website or ask us directly. We are here to help you with whatever you need.

Our customer service hours are as follows:

• Monday to Thursday: 08:00 to 17:30 (local time).
• Fridays: 08:00 to 14:00 (local time).
• During the month of August: Monday to Friday, from 08:00 to 15:00 (local time).

During these hours, our customer support team will be available to assist you with any questions, queries or issues you may have. If you require assistance outside of these hours, you can leave us a message via the live chat on our website or fill out the contact form, and we will get back to you as soon as possible on the next business day. Our aim is to provide you with the best possible service within our stated business hours. If you have any additional questions about our customer support hours, please feel free to ask.

Yes, we offer technical support and assistance with the installation of equipment. If you need help with the installation of any equipment you have purchased, we can provide you with specialized technical assistance. This service is available upon acceptance of a prior quote, which will cover the costs associated with technical support and installation.

To request this service, you can contact our customer service team and request a quote for technical support and installation. Once we have assessed your specific needs and requirements, we will provide you with a detailed quote that will include costs and service details.

Our technical support team is comprised of trained and experienced professionals who can assist you with the installation of equipment safely and efficiently. We are committed to providing you with the best possible service to ensure that your equipment is installed correctly and functioning optimally.

If you have any additional questions about our technical support service or need more information on how to request a quote for equipment installation, please do not hesitate to contact us.